Terms & Conditions
HOW TO MAKE A RESERVATION
Please contact your travel agent for assistance, or call Kompas at 800-233-6422, or send an e-mail to firstname.lastname@example.org
A non-refundable deposit of $200 per person, per vacation is required at the time of booking. Final payment is due 45 days prior to departure. If we do not receive final payment by the specified date, we reserve the right to cancel the reservation. In the case of billing errors, we reserve the right to re-invoice with correct pricing.
We accept major credit cards (American Express, Visa and Master Card). Credit card payments may require a completed Kompas Credit Card Authorization Form.
CANCELLATIONS AND CANCELLATION FEES
Cancellations must be advised to Kompas in writing. Per person cancellation fees apply as follows:
- 46+ days prior to departure day: non-refundable deposit
- 45-31 days prior: 35% of total price
- 30-15 days prior: 50% of total price
- 14-0 day(s) prior: 100% of total price
“Departure day” is considered as the date Kompas’ services begin.
Cancellation charges apply to extra nights prior to and after the tour. Optional tours cannot be refunded after purchase.
If Kompas cancels a tour, we will re-book passengers on the same tour with a different departure date or a similar tour. All re-bookings are subject to availability. If that tour is unacceptable, Kompas will refund all monies paid to Kompas; there is no additional liability. Kompas cannot assume responsibility for any additional costs or fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through Kompas.
FLEXIBLE CHANGE PLAN
Allows you to cancel your trip for any reason up to 14 days before commencement of service in the form of a future travel credit which can be used on any of Kompas’ packages. Credit has to be used within 1 year (12 months) and it is non-transferable, non-refundable and may not be redeemed for cash.
Minimum age for children on Escorted tours is 8.
Kompas strongly recommends insurance to cover cancellation charges, trip interruption, and accident and baggage loss. Kompas accepts no responsibility for damage or loss of baggage or other personal property.
In order to ensure congenial membership, Kompas reserves the right to accept or reject any person as a tour participant and to expel from the tour any participant whose conduct is deemed incompatible with the interests of the tour group.
All Kompas’ programs are conducted in English language only.
TOUR PARTICIPANT OBLIGATION
Tour participants must comply with all regional, national and local health directives and requirements. It is solely your, and not Kompas’ responsibility to prepare, and comply with all health requirements and directives. Kompas cannot and will not accept any liability for your failure to prepare and comply with those. If you encounter a medical issue, you must seek care. Kompas may quarantine or remove ill passengers from the tour if there is a risk or a threat to the safety and health of other passengers. Kompas cannot and will not accept responsibility or liability for quarantining or removal of ill passengers.
Tour members should check with the consulates and/or the local health boards for the latest health requirements.
TRAVELERS WHO NEED SPECIAL ASSISTANCE
Any disability requiring special attention must be reported to Kompas at the time of booking. Kompas will make reasonable efforts to accommodate the special needs of disabled tour participants but is not responsible for any denial of services by carriers, hotels, lodges, restaurants, or other independent suppliers, nor any additional expenses incurred. Motor coaches and minibuses are not equipped with wheelchair ramps. We regret we cannot provide individual assistance to a tour member for walking, dining, getting on/off motor coaches and other transportation vehicles, or other personal needs. Travelers who need assistance must be accompanied by a qualified and physically able companion. Motorized scooters are unsuitable for touring.
REFUNDS FOR UNUSED SERVICES
No refunds will be made for unused services once travel arrangements have commenced.
SERVICE INQUIRIES AFTER THE TOUR
If after returning from the tour you wish to inquire about any tour services provided, please ensure that all correspondence relating to those services is received by Kompas within 30 days after the tour completion date.
PASSPORTS & VISAS
A valid passport is required of all tour participants. It must be valid six months after the date of return. Your travel agent can help you obtain the necessary forms for passport application.
All passengers, regardless of the passport they hold, should check with the appropriate consulates to determine if any visas are needed. Securing any needed visas is the responsibility of the tour participant.
Program prices are per person, based on two persons sharing a room. Single room supplements are listed where applicable. All prices are based on rates (including foreign exchange rates) known at time of printing and expected to be in effect at departure. Prices, including taxes and fees, are subject to increase without notice if such rates change prior to departure.
The hotels listed in this brochure will be used on almost all departures. If a change becomes necessary for any reason, hotels substituted will be similar to those shown. While every effort is made to reserve only twin-bedded rooms, it may occasionally happen that a hotel provides some double-bedded rooms instead. These rooms will be allocated to couples. Please note it is standard policy that hotel rooms are available for check-in after 3 p.m. Early hotel check-in requires a pre-night be booked and paid for.
MEALS ON TOUR
As specified in each itinerary. Meals are based on the hotel’s or restaurant’s buffet or set menu. In general, beverages are not included, unless specifically stated.
Dietary and allergy requests must be submitted to Kompas at the time of making your reservation. And while Kompas will transmit those requests to the hotels, restaurants and other service providers, they are subject to availability and cannot be guaranteed.
Transfers are provided as indicated for each tour by car, minibus, or motor coach. Your arrival transfer is guaranteed for up to one hour from your scheduled arrival time in order to compensate for minor delays. Kompas or the transfer company will not be responsible for flight delays, for any reason, beyond one hour from your originally scheduled arrival time. In case of a delay, whether due to flight delay or time spent reporting baggage damage or loss, it will be your responsibility to make other transfer arrangements such as a taxi. Transfer costs are non-refundable and any additional expenses will be your responsibility.
During local or national holidays, certain facilities such as museums and restaurants, sightseeing tours and shopping may be limited or not available. Alternatives will be offered whenever possible.
NOT INCLUDED IN PROGRAM PRICE
Passports; visas; tips to your Tour Director, tour driver, and local city guides; laundry, beverages, food not on the regular table d’hote menu (these extra items will be billed to you before leaving the hotel or restaurant); optional excursions; and other items of a personal nature.
PHOTOGRAPHS & MAPS
Photographs show places in geographic areas but are not necessarily included in the tour. Maps shown on the tour pages are for general information and may not accurately reflect actual routings.
Please be aware that during your participation in tours operated by Kompas, certain risks and dangers may arise beyond our control including, but not limited to, the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft or other means of transportation; the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. Kompas will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that Kompas will use its best efforts to ensure that adequate measures are taken.
RESPONSIBILITY *** IMPORTANT ***
Kompas and/or its agents act only in the capacity of agent for the passengers in all matters pertaining to the tour, whether by plane, rail, motor coach, ferry, cruise ship or any other means of conveyance. They shall not be liable for any injury, damage or loss caused by neglect or default of any company or person engaged in conveying the tour, or any hotel proprietor or other person supplying services or material in connection with the tour. Kompas reserves the right to withdraw a tour, refuse to accept or retain any person as a member of a tour at any time, or to make changes in the published itinerary, whenever in their sole judgment conditions warrant or if they deem it necessary for the comfort, convenience or safety of the passengers. All prices are based on tariffs in effect at the same time of publication of this manual and are subject to reconfirmation at the time of booking. Refunds for any portion of the tours not taken will be made by the operator on the cancelled portion, less the expenses incurred in the handling. All requests for refund of unused services, etc. must be sent to Kompas and/or its booking agent, in writing, no later than 30 days after completion of relevant program. Kompas shall be released from any liability under the guarantee to such participant who does not file a timely claim.